TUFF (PRONOUNCED TOUGH) BRINGS A NEW FOCUS TO HIGH PERFORMANCE CYCLING PRODUCTS.
Many brands at the top end of the cycling market focus heavily on weight, which often results in fragile products. This approach is only suitable for lightweight cyclists or those who aren't concerned about the cost of replacing products frequently. TUFF has an increased focus on durability and stiffness increasing their appeal to the entire market.
Calling on over a decades experience designing high-end carbon fiber products, and technical systems engineering from the Australian and global automotive industries, TUFF is able to provide their customers the best-developed equipment.
Please contact us to discuss any of our products; we’d be happy to hear from you!
TUFF FIVE (5) YEARS WARRANTY & lifetime CRASH REPLACEMENT POLICY
INDUSTRY LEADING 5 YEAR WARRANTY KEEPS YOU RIDING & HAPPY
We warrant our wheels to be free from defects in material or workmanship for a period of three years after purchase. We pride ourselves in getting wheels back to clients quickly and being available when you need us. The warranty applies to the original owner but we also assist secondary owners if the product has been treated fairly.
Free ongoing service is also available for 5years after purchase including free wheel truing & spoke replacement if required at no extra charge (just pay shipping). In other words we will do our absolute best to make your experience with TUFF a positive one
WARRANTY’S CONDITIONS AND LIMITATIONS
The tuff warranty covers exclusively the manufacturing defects of its products and excludes, notably, from its TUFF of application any damage, prejudice and, more generally,
Any direct or indirect consequence which would result from bad use or failure to respect user instructions, the lack of maintenance or a non-conforming use of the product.
The warranty does not cover parts that are subject to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use and riding in conditions / usage for applications other than recommended.
The warranty does not cover:
Wear and tear parts: brake pads, rim tape, free hub, rim braking surface, pawls, springs, bearings and decoration.
Damages caused by the mounting and assembly of parts which are not appropriate to the product.
Damages caused by an inappropriate mounting or assembly of the product.
Defects or damage caused by improper use or poor maintenance.
Damages due to the modifications of the Product.
Any impact caused by sharp items, due to torsion, compression, a fall, an abnormal impact or other actions not under reasonable control of TUFF.
The following will void your warranty
The product has been modified or repaired by any person or entity other than TUFF’s representative in the country concerned.
The product has been repaired with unauthorized spare parts.
The product serial number has been removed, deleted, altered or made illegible.
Specific use of brake pads not confirmed with TUFF
The limited warranty does not apply to sponsored products
Please note: with rim brake wheels, the surface finish on the brake track is subject to wear during normal use (friction between brake pad and brake track is why brakes work). There will be more wear and tear on this area than other parts of the rim. It’s normal for the appearance of the finish on the brake track to change over time. To extend the lifespan of your wheels, familiarize yourself with carbon braking techniques, and clean both brake pads and brake tracks regularly. If you don’t keep these surfaces clean, debris will accumulate and cause unnecessary wear and tear.
Damage caused by a crash, wear and tear, or incorrect installation. If you do strike some back luck, know that you can rely on us to get you back up to speed as fast as possible. Please contact us immediately if you encounter any issues with your TUFF wheels.
TUFF or any registered TUFF dealer will either repair the product or replace the product at no charge. For all warranty claims, the consumer should submit the product and the proof of purchase to TUFF or the registered TUFF dealer.
NOTE: When sending in an item for warranty please remove tires, tubes, cassettes, skewers, computer magnets, etc. If you fail to remove these items we are not responsible for them but always take care with client’s possessions.
The cost for a potential shipment to the dealer or TUFF and the associated transport insurance are at costs of the consumer.
CRASH REPLACEMENT POLICY
The TUFF crash replacement policy is available at 30% off the retail price of any required new parts and labour for the same level wheel as your original purchase.
SHIPPING & DELIVERY
FREE EXPRESS SHIPPING WORLDWIDE
We ship to all countries, by Express Air, for FREE. Once we get your order we immediately begin custom hand-building your wheels with the options you've selected. We ship out your wheels by Express Air and always provide a tracking number.
TUFF only uses the major most reliable and fast shipping companies to deliver your purchases.
In the unlikely event shipping damage does occur, TUFF will work with you and the freight company to work through their claims system and get you a replacement as quickly as possible - at no additional cost.
Guaranteed No Customs Taxes
TUFF has a great partnership with EU and North America/Asia/ Australia /New Zealand/Canada/Mexico/ South Africa custom clearance companies. We will pay all of the custom tax&duty and arrange ups delivery to your door.
100% guaranty no custom tax and duties for those countries we mentioned.