About TUFF

TUFF (pronounced TOUGH) brings a new focus to high performance cycling products.

Many brands at the top end of the cycling market focus heavily on weight, which often results in fragile products. This approach is only suitable for lightweight cyclists or those who aren't concerned about the cost of replacing products frequently. TUFF has an increased focus on durability and stiffness increasing their appeal to the entire market.

Calling on over a decades experience designing high end carbon fibre products, and technical systems engineering from the Australian and global automotive industries, TUFF is able to provide their customers the best developed equipment. By maintaining excellent relationships with only the best factory we are able to maintain the highest quality standards while keeping prices more affordable.

 

Please contact us to discuss any of our products, we’d be happy to hear from you!

info@tuffcycle.com

TUFF Three Year Warranty & Crash Replacement Policy

Novucycle Warranty

Industry Leading 3 Year Warranty Keeps You Riding & Happy

TUFF do not deal with distributors or retailers and this allows us to communicate directly and hence fix issues more efficiently. We warrant our wheels to be free from defects in material or workmanship for a period of three years after purchase. We pride ourselves in getting wheels back to clients quickly and being available when you need us. The warranty applies to the original owner but we also assist secondary owners if the product has been treated fairly. Free ongoing service is also available for three years after purchase including free wheel truing & spoke replacement if required at no extra charge (just pay shipping). In other words we will do our absolute best to make your experience with TUFF a positive one.

This Warranty Does Not Cover

Damage caused by a crash, wear and tear, or incorrect installation. If you do strike some back luck, know that you can rely on us to get you back up to speed as fast as possible. Please contact us immediately if you encounter any issues with your TUFF wheels.

Crash Replacement Policy

The TUFF crash replacement policy is available at 50% off the retail price of any required new parts and labour for the same level wheel as your original purchase. Once approved and paid we require you to send us the crashed wheel/s to us then receive your rebuilt set back (we pay for the return post).


NOTE: When sending in an item for warranty please remove tires, tubes, cassettes, skewers, computer magnets, etc. If you fail to remove these items we are not responsible for them but always take care with client’s possessions.

 

Warranty’s limitation

The tuff warranty covers exclusively the manufacturing defects of its products and excludes, notably, from its scope of application any damage, prejudice and, more generally, any direct or indirect consequence which would result from bad use or failure to respect user instructions, the lack of maintenance or a non-conforming use of the product.

The warranty does not cover parts that are subject to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use and riding in conditions / usage for applications other than recommended.

Wear and tear parts are identified as:

  • brake pads.
  • brake surface of tubular and clincher rims.
  • ball bearings.

If you ever require assistance or have any issues please do not hesitate to contact us info@tuffcycle.com

 


Shipping & Delivery

Free Express Shipping Worldwide

We ship to all countries, by Express Air, for FREE. See the shipping table to the right for a list of countries. Once we get your order we immediately begin custom hand-building your wheels with the options you've selected. We ship out your wheels by Express Air and always provide a tracking number.

Shipping Damage

TUFF only uses the major most reliable and fast shipping companies to deliver your purchases.

In the unlikely event shipping damage does occur, TUFF will work with you and the freight company to work through their claims system and get you a replacement as quickly as possible - at no additional cost.